Social Performance
Employee Value Creation
57
new employees hired
LKR 73.9 million
invested in training and development of employees
129,493
total man-hours of training delivered
LKR 29.0 billion
investment on employees
588
merit-based promotions awarded
Customer Value Creation
19
branches relocated to enhance customer convenience
61
branches and all off-site Smart Zones improved
75
CRMs installed
2,166
customer touch points
43%
increase in BoC POS units
652,961
new customer registrations during the year
1,019
customers reached through education and awareness raising programmes
10
Mobile branches operated during the fuel crisis
40
customers supported for Business Revival
Economic Performance
Economic Value Creation
USD 3,159.3 million
FOREX inflows through
inward remittances
USD 1.9 billion
financing provided for import of essentials (Fuel and Gas)
LKR 31.9 billion
value to the Government
LKR 52.6 billion
loans granted to the
MSME sector
LKR 74.4 billion
facilities under moratorium
USD 70.0 million
LCs facilitated for import of pharmaceuticals
Financial Inclusion
LKR 5.4 billion
disbursed through microfinancing
21,495
new loans to the microfinance sector
31%
of microfinancing to women-owned/women-headed businesses
1,540
contact points outside the Western Province
34
agents registered for agent banking network
Environmental Performance
Environmental Value Creation
LKR 4.7 billion
financing disbursed after ESMS compliance
841
loans assessed for Environmental and
Social considerations
LKR 711.6 million
lending for green finance
21.9 MT
of paper recycled
Savings through paper recycled
373 fully grown trees
38,477 litres of oil
87,696 Kwh of electricity
696,745 litres of water
66 m3 of land fill
3,219.3 Mwh
Solar power generated
Estimates based on effective sunlight hours
13%
of energy requirement of operations from renewables